At Toy Joy Kids, we want you to be completely satisfied with your purchase. Our commitment to quality and customer happiness means we are here to assist you if anything goes wrong with your order. Below you’ll find all the information regarding our returns process.
Easy Returns
We understand that sometimes things don’t go as planned. If for any reason you’re not satisfied with your purchase, we offer a hassle-free return policy. You can return your item within 30 days of delivery for a full refund or exchange, provided it meets the conditions outlined below.
Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. The toy should be in its original packaging, including any accessories or parts. Unfortunately, we cannot accept returns on items that show signs of wear, damage, or incomplete packaging.
Steps for Returning an Item
- Contact our customer support at [email protected] to initiate the return process. Our friendly team will guide you through the necessary steps.
- Once your return request is approved, you will receive instructions on how and where to send the item back.
- After we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
Refund Process
If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days. Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the item arrived damaged or was incorrect.
Exchanges
Need a different toy or a replacement? If your item arrives damaged or defective, or you simply want to exchange it for something else, we are happy to assist. Contact us at [email protected], and we will arrange for the exchange or send you a replacement at no additional cost.
Non-Returnable Items
For hygiene and safety reasons, certain items like personal care products and items with signs of significant use cannot be returned.
Our goal is to make the returns process as smooth as possible, so don’t hesitate to reach out with any questions. Your satisfaction is our priority!